Community members participating in a local meeting
ComReM

Community relations intelligence

ComReM gives leaders one governed system to understand community sentiment, coordinate the response, prove closure, and report with confidence.

One view from field reality to board reporting

One rhythm from signal to verified closure

Built for high-impact projects and portfolios

The challenge

Community pressure rarely arrives as one clear warning.

It appears across meetings, grievances, commitments, survey responses, field observations, and unfinished actions. ComReM brings those signals together before they become an operational surprise.

Aerial view of a large open-pit mine

Move from scattered signals to one trusted management picture.

How ComReM works

A continuous line from listening to accountability.

The platform follows the way strong community relations management should work: understand reality, decide what matters, govern the response, and prove the outcome.

01

Listen

Capture stakeholder and internal signals before pressure becomes disruption.

02

Understand

See trust movement, risk concentration, and the issues that need leadership attention.

03

Act

Assign commitments, grievances, actions, budgets, owners, and escalation paths.

04

Prove

Verify evidence, govern closure, and report from a controlled source.

01

See the whole picture

Bring assessments, field registers, trends, heatmaps, and portfolio intelligence into one leadership view.

Explore capabilities

Internal and stakeholder assessments; trust and pressure trends; risk heatmaps; executive and portfolio dashboards; methodology confidence controls.

02

Run a credible response

Turn weak signals into owned work with deadlines, budgets, dependencies, escalation, and evidence.

Explore capabilities

Stakeholder, meeting, commitment, and grievance registers; action governance; evidence review; priorities; community and ESG budgets.

03

Report with confidence

Connect field reality to management review, board reporting, ESG updates, and disclosure readiness.

Explore capabilities

Report studio; board-ready outputs; regulatory and ESG updates; General Manager workspace; AI guidance; training and adoption support.

Rail bridge connecting Zambia and Zimbabwe

Extractives / Energy / Transport / Major infrastructure

Built for high-impact work

Where project success depends on durable community trust.

ComReM supports operating environments where social performance, delivery, and governance cannot be separated.

Executives and boards

See material pressure, response credibility, and reporting readiness across the portfolio.

Community relations and ESG teams

Run stakeholder engagement, commitments, grievances, actions, evidence, and reporting in one place.

Project and site leaders

Know what needs attention, who owns it, what is overdue, and what has genuinely been resolved.

Platform FAQ

Everything ComReM can help you govern.

Explore the platform by management need. Each answer stays collapsed until you need it, giving first-time visitors a clear overview without a wall of information.

01

Understand the operating environment

What is ComReM?

ComReM is a governed community-relations intelligence and operating platform. It connects stakeholder and internal input to analysis, management action, evidence, reporting, and continuous improvement rather than leaving information in disconnected surveys or spreadsheets.

What information can the platform bring together?

It combines internal risk assessments, stakeholder impact assessments, submissions, notes, stakeholder profiles, meetings, commitments, grievances, actions, evidence, ESG indicators, regulatory statements, priorities, budgets, notifications, and reporting outputs.

How does ComReM protect the credibility of its intelligence?

Methodology controls assess sample depth, stakeholder mix, provenance, duplication risk, completion posture, and reporting readiness. Quality status, board reliance, and reporting gates help stop weak data from being presented as board-grade certainty.

Can leaders compare performance across time and locations?

Yes. Executive views include cycle, site, stakeholder-group, department, and portfolio comparisons, together with heatmaps, watchlists, recurrence signals, hotspot progression, and intervention priorities.

02

Manage relationships and field operations

What does the stakeholder register do?

It records influence, interest, expectations, geography, ownership, engagement class, recommended strategy, engagement frequency, and respondent-planning context. It is designed as a relationship-management system, not merely a contact list.

How are meetings, commitments, and grievances managed?

Dedicated registers preserve meeting purpose, attendance and concerns; track promises, owners and target dates; and manage grievances from intake through findings, corrective action, escalation, and evidence-backed resolution.

Can community members and external stakeholders contribute safely?

Yes. Scoped stakeholder links allow controlled participation without exposing internal dashboards or administration. Input-only and stakeholder roles see only the contribution context assigned to them.

Does it work for field teams with unreliable connectivity?

Survey workflows provide local draft autosave, restore, clearer offline-aware behavior, and submission confirmation so field contributors are less likely to lose work when connectivity is unstable.

03

Govern action, resources, and proof

How does ComReM turn findings into accountable action?

Material findings can move into owned actions with due dates, departments, dependencies, governance notes, escalation paths, reminders, progress states, and verification requirements. Stale work and verification lag are surfaced as management signals.

How is evidence used before work is closed?

Evidence is reviewed against the intent of the action or commitment. Reviewers can accept, reject, request revision, or keep material under review, helping distinguish genuine resolution from optimistic status changes.

Can the platform manage priorities and budgets?

Yes. Community and ESG priorities can be ranked, linked to requested and approved budgets, assigned review states, approved or rejected, and connected to implementation actions. Unfunded material priorities are highlighted as governance risk.

Does ComReM support reminders, escalation, and operating cadence?

Notifications, role-specific nudges, weekly adoption summaries, overdue pressure, verification reminders, hypercare cadence, and scheduled operational follow-up help teams maintain discipline after initial rollout.

04

Lead, report, and use AI responsibly

What do executives and General Managers receive?

They receive intervention-first dashboards, decision sequences, portfolio intelligence, strategic ESG performance, resource-allocation posture, disclosure readiness, methodology caveats, and clear lanes for acting now, monitoring, or maintaining performance.

What ESG and regulatory capabilities are included?

Teams can govern ESG KPI values, units, targets, status, prioritization and budget implications, alongside concise regulatory compliance statements and a management-facing regulatory summary.

What reports can ComReM produce?

The reporting studio supports operational reviews, executive briefings, board packs, annex packs, regulatory and ESG updates, disclosure-oriented outputs, and audience-fit exports. Reporting gates can block board-grade output when methodology is not strong enough.

Where does artificial intelligence assist users?

AI can support executive briefings, stakeholder strategy, action prioritization, evidence-queue review, ESG commentary, disclosure drafting, report narrative guidance, support diagnostics, and page-level questions through the floating assistant.

Does AI make final governance decisions?

No. AI is advisory. Governed scores, approved source data, accountable owners, evidence reviewers, reporting gates, and authorized leaders remain responsible for decisions, closure, approval, and disclosure.

05

Deploy, control, and sustain adoption

Can ComReM support multiple companies, sites, and projects?

Yes. The platform is tenant-aware and site-scoped, with portfolio views for organizations managing several assets or projects. Role and site assignments limit users to the operational context they are responsible for.

Which sectors can use the platform?

ComReM is built for extractives, energy, transport, and major infrastructure environments where community trust, social performance, commitments, grievances, and evidence-backed delivery affect project success.

How is the annual licence calculated?

Every organization receives the full platform capability. The annual licence is based on a certified company-scale score using employee count, total assets, direct operational footprint, and recognition level. Scores of 4-6 are Small Company at US$20,000 per year, 7-10 are Medium Company at US$45,000, and 11-12 are Large Company at US$90,000.

How are organizations and users onboarded?

Guided onboarding covers tenant provisioning, companies, sites, users, roles, cycles, stakeholder setup, readiness checks, training assignment, and role-based UAT before the first live operating cycle.

What training and user support are included?

The application includes a 17-session role-aware training path with guided screens, checklists, and quizzes, plus onboarding guidance, a floating AI assistant, feedback capture, support triage, and Super Admin diagnostics.

Can ComReM be installed on a mobile phone?

Yes. ComReM is a Progressive Web App that can be added to an Android or iPhone home screen and opened in a full-screen app experience. Android provides an Install ComReM prompt; on iPhone, users choose Share and then Add to Home Screen in Safari. Operational records and confidential API data are not stored in the offline cache.

How are platform operations and feedback managed?

Super Admin can monitor runtime readiness, object-storage posture, jobs, incidents, feedback, support history, commercial inquiries, and recurring adoption or reliability signals from a centralized operations workspace.

Company scale pricing

One platform. Full capability. Priced by company scale.

Annual licensing reflects your organization's size, operational footprint, and governance complexity.

Small Company

US$20k

per year

Company scale score 4-6

Medium Company

US$45k

per year

Company scale score 7-10

Large Company

US$90k

per year

Company scale score 11-12

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